Return & Warranty Policy

Genuine Auto Parts is proud to operate under the Reach Auto Parts family, backed by the same trusted quality standards and customer support network.

Return Policy

7-Day Return Window

We want you to be completely satisfied with your purchase. If your part isn't the right fit or something seems off, you have 7 days from the date of delivery to start a return, provided the part remains uninstalled and in its original condition. This return window is separate and distinct from your warranty coverage. Once your returned item reaches us and passes inspection, we'll process your refund to the original payment method within 5–6 business days. Shipping fees are typically non-refundable, except in cases where the return is due to our error — a defective part or an incorrect shipment.

Before You Ship a Return

To help your return move through smoothly, please confirm the following before packaging the part:

Drain and empty out all fluids — gas, oil, and any other lubricants.
Swap out all filters (oil, air, fuel, transmission, wherever applicable).
Keep plastic parts intact and in the same shape they arrived in.
Engines: return every accompanying component — wiring, sensors, turbo units, and bolt-ons — along with the engine itself.
Transmissions: the transmission fluid must be replaced prior to returning the unit.
Include a copy of your original invoice or purchase bill with the returned item.
Start the return request within the 7-day window counted from your delivery date.

Parts that show signs of installation, modification, or that don't meet the conditions above may not be eligible for a full refund. Sticking to this checklist keeps the process quick and hassle-free.

Cancellations & Return Authorization

Looking to cancel or return your order? Call our support line at (888) 977-7463. All returns and cancellations must be pre-approved by our team before anything is shipped back — this is part of the Reach Auto Parts network's standard process across all of our sites, including Genuine Auto Parts. A restocking fee of up to 30% may apply on returns of non-defective items. If the issue is on our end — a defective or wrongly shipped part — there's no restocking fee at all.

Return shipping address: 216 St Marys Dr, Ballwin, MO 63021, United States

Replacements

Got the wrong item, or received something defective? We'll sort it out. Get in touch and our team will walk you through what needs to go back and how the return shipping is handled. When the mistake is ours, we cover the return freight — no cost to you.

Terms

Every return or cancellation needs authorization first. Reach out to (888) 977-7463 (Monday–Friday, 8 am – 5 pm CST) with your Order Number handy, and we'll issue you a Return Merchandise Authorization (RMA) along with next steps.

On Replacements

There are cases where we'll need your original part sent back before a replacement goes out — we'll flag this during the authorization step. Not returning the original part when it's required could affect whether you're eligible for a replacement. Questions? Reach us at (888) 977-7463 or support@reachautoparts.us.

A Quick Note on Used Parts

Since many of our parts are used, they may come with wear-related components or accessories that fall outside standard warranty terms. Depending on condition, some parts might need servicing or minor replacement work before you install them. Cosmetic finish and color can also vary slightly from your original part — a bit of refinishing may be needed for an exact match.

Customer Support

(888) 977-7463

Hours of Operation

Monday – Friday, 8:00 am – 7:00 pm CST

Warranty Policy

Coverage Overview

Every part sold through Genuine Auto Parts — backed by the Reach Auto Parts network — comes with warranty protection, though the length depends on what you've purchased:

Engines & Transmissions: 60-day limited warranty from the delivery date.
Smaller Parts & Accessories: 30-day limited warranty from the delivery date.

In either case, coverage applies strictly to manufacturing or material defects under normal usage — not general wear and tear.

Extended Coverage

Want additional protection? Extended warranty plans may be available on select parts. Give our sales team a call at (888) 977-7463 to check what's offered for your specific item.

Warranty Conditions

Coverage is limited to genuine manufacturing defects encountered during normal use. It does not extend to damage caused by misuse, incorrect installation, accidents, unauthorized alterations, or any factor outside standard operating conditions.

What Falls Outside Warranty Coverage

The following must be handled by the customer before installation, and before any return or warranty claim is filed:

Gas, oil, lubricants, and any fluid-related items
All filter types — oil, air, fuel, and transmission
Plastic housings and components
Wiring harnesses and electrical sensors
Turbochargers and bolt-on accessories bundled with engines
Transmission fluid (must be swapped before use or before returning)

To file a valid warranty claim, you'll need a copy of your original purchase invoice. Claims must be submitted within the applicable warranty period, and the part must not show signs of improper installation, tampering, or misuse.